789com Privacy Policy — Your Information Is Completely Safe With Us

Welcome to 789com. This Privacy Policy explains how 789com collects, uses, stores, and protects your personal information. By using this website or any of our services, you agree to the terms of this Privacy Policy.

This policy applies to all 789com services — including the website, mobile version, Sports Betting, casino, lottery, and all customer support interactions. Whenever this policy is updated, you will be notified via a platform announcement.

This Privacy Policy has been written in English to help users in Bangladesh understand it with ease. If you have any questions, please reach out to our support team.

789com collects two types of information from you — what you provide directly, and what is automatically gathered as you use the platform.

We only collect information that is necessary to provide our services and maintain security. Requesting excessive or unnecessary data goes against 789com's policy.

789com uses your information only for the purposes listed below — nothing more.

• Account management: Your information is used to create, manage, and secure your account.
• Payment Processing: To securely process deposit and withdrawal requests.
• Identity Verification: To complete the KYC process in accordance with legal obligations.
• Customer Support: To resolve your questions or complaints quickly and effectively.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Service improvement: To improve your experience and help us build new features.
• Relevant communications: To keep you informed about important updates and offers relevant to you.

789com never sells your personal data. However, information may be shared in certain specific circumstances.

When Your Information May Be Shared:

• Payment providers: Solely to process transactions with payment processors such as Mobile Pay, Nagad, and Rocket.
• Legal Obligations: In compliance with lawful orders from government authorities or courts.
• Security Partners: With trusted partners to ensure fraud detection and cybersecurity.
• Licensing Authority: When required by regulatory authorities.

All third parties with whom data is shared are contractually bound to uphold 789com's privacy standards. They are not permitted to use your data for their own purposes.

789com uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security — the platform cannot function without these.
• Functional Cookies: To remember your language, preferences, and settings.
• Analytics cookies: To analyze platform usage and improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

Sharing your information with 789com does not mean giving up your rights. You retain full control over your own data.

To exercise any of these rights, email us at support@789com.site. We will respond within 30 days.

789com does not retain data longer than necessary. Information is stored only as needed to provide our services and to comply with legal obligations.

• Active account data: Retained for as long as your account remains active.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Customer support records: 3 years after account closure.
• Log & Technical Data: Up to 1 year.

After the specified retention period, data is securely deleted or fully anonymized.

789com is always available for any privacy-related questions, concerns, or complaints. Reach out directly to our data protection team.

Once a complaint is submitted, we will first send an acknowledgement, then investigate and provide a decision within 30 days. If you are not satisfied with our decision, you have the right to escalate the matter to the relevant regulatory authority.